Frequently Asked Questions
Do you provide trials or refunds?
For your initial month, enjoy a 7-day risk-free trial of our design services.
Who will be handling the product design tasks for my startup?
Rafael Rodrigues is your dedicated product design partner. With 11 years of experience in web and mobile app design, he helps executives shape MVPs by turning business goals and customer needs into intuitive, engaging user experiences.
Can I pause, cancel or restart my subscription?
You can pause, cancel or restart design subscriptions anytime.
What software do you use to complete work?
The software we use on a weekly basis includes Notion kanban board to manage the design backlog and task flow, and Figma for crafting sitemaps, wireframes, visual design, and interactive prototypes. For web development, we build directly in Cursor, Framer or Figma depending on client needs. Zoom is used for video meetings and recorded walkthroughs, while Slack keeps communication fast, clear, and collaborative.
How quickly can you onboard a new client?
Once your payment is confirmed, we'll get started within 24 hours (Monday-Friday). You'll receive a Slack invite and a trello link via email to manage your project workload.
Why not hire a senior product designer instead?
Hiring a seasoned product designer in the U.S. with 10+ years of experience can cost $180,000 or more often beyond the budget of early stage startups.